Privacy Policy

1. Introduction

Welcome to Nudg3 ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at nudg3.ai and use our AI search intelligence platform.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use our services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, company name, and password when you create an account
• Brand Information: Brand names, competitor names, and keywords you provide for monitoring
• Payment Information: Billing details processed securely through our payment processor (we do not store full payment card details)
• Communications: Information you provide when contacting our support team

2.2 Information Collected Automatically

• Analytics Data: Page views, click events, scroll depth, and user interactions through Google Analytics 4
• Marketing Attribution: UTM parameters, campaign sources, and referral information
• Device Information: Browser type, operating system, device type, and screen resolution
• IP Address: Anonymized and used for approximate geographic location
• Cookies: See Section 5 for detailed cookie information

2.3 Third-Party Analytics

We use the following third-party services for analytics and advertising:

• Google Analytics 4: Website traffic analysis and user behaviour insights
• Meta Pixel (Facebook): Advertising conversion tracking and audience building

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI search intelligence services
• Process your transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyse trends, usage, and activities to improve user experience
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalise and improve our services based on your preferences
• Send promotional communications (with your consent)
• Measure the effectiveness of our marketing campaigns

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics)
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect our rights, privacy, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Consent: With your explicit consent for any other purpose

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activity on our website. You can control cookies through your browser settings and our cookie consent banner.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (Meta Pixel)
• Preference Cookies: Remember your settings and preferences

Managing Cookies

When you first visit our website, you will be presented with a cookie consent banner. You can choose to accept or decline non-essential cookies. You can also manage cookies through your browser settings at any time.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information, including:

• SSL/TLS encryption for all data in transit
• Encrypted data storage at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Enterprise-grade cloud infrastructure (Google Cloud Platform)

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you close your account, we will delete or anonymize your personal information within 30 days, except where we need to retain it for legal or legitimate business purposes.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

8.1 General Rights

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications

8.2 GDPR Rights (European Economic Area)

If you are in the EEA, you have additional rights under the General Data Protection Regulation, including the right to object to processing and the right to lodge a complaint with a supervisory authority.

8.3 CCPA Rights (California)

California residents have the right to know what personal information we collect, request deletion, and opt-out of the sale of personal information. We do not sell personal information.

8.4 POPIA Rights (South Africa)

South African residents have rights under the Protection of Personal Information Act, including the right to access, correct, and delete personal information, and to object to processing.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from those in your country. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: